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Privacy Policy​

1. Introduc​tion


We take privacy seriously and are committed to handling your personal data, as well as guest communication, with the highest level of security and confidentiality. This Privacy Policy explains how we collect, process, and protect your data, including chat messages between guests and property owners.


2. Server & AI Infrastructure


Our servers and AI services are operated with reputable german providers such as Hetzner and IONOS. In addition, we manage our own large language models (LLM) and offer on-premise LLM solutions at our customers’ locations to meet the highest European data protection requirements.

3. Data We Collect


We may collect and process the following types of personal data:

  • Client Data (Businesses & Organizations Using Our AI Services)
    • Name, email, phone number, and company details
    • Business workflows and automation requirements
    • AI solution preferences and configurations
  • End-User Data (Customers of Our Clients)
    • Names and contact details (if required for chatbot or AI interactions)
    • Conversation logs with AI chatbots and virtual assistants
    • Interaction history and behavior patterns for personalized automation
  • Usage Data
    • IP address, browser type, and device information
    • User interactions with AI tools, including timestamps and engagement metrics
    • Behavioral analytics for optimizing AI-driven automation
  • Chat & AI Agent Data
    • Messages exchanged between users and AI-powered chatbots
    • Sentiment analysis and intent recognition data
    • AI-assisted responses and automated actions performed
  • Data Processing & Automation Logs
    • Extracted data from web scraping for sales platforms and competitor analysis
    • Processed and structured datasets for automation and decision-making
    • AI decision-making logs, including lead scoring, negotiation strategies, and dynamic pricing insights


4. How We Use Your Data


The collected data is used for:

  • AI-Powered Business Automation
    • Deploying AI-driven chatbots and virtual assistants to streamline data collection and communication.
    • Automating team management, task allocation, and performance tracking.
  • Sales & Marketing Enhancement
    • Scraping and analyzing competitor offers to optimize sales strategies.
    • Automating lead generation, scoring, and cold calling to enhance conversions.
    • Creating and scheduling social media and blog content for engagement.
  • AI-Driven Decision Making
    • Using data analytics to optimize pricing strategies dynamically.
    • Enhancing chatbot and AI agent responses based on user interactions and intent.
    • Providing predictive insights to improve business operations and efficiency.


5. Chat Data Protection


As part of our service, we manage communications. 
To ensure data privacy, we:


  • Process chat messages solely for automating customer interactions, sales inquiries, or support.
  • Do not share, analyze, or store chat data beyond service optimization purposes.
  • Use secure, encrypted channels to handle communication data.
  • Implement strict access controls, ensuring only authorized personnel can access chat logs.
  • Regularly update security measures to comply with data protection regulations.


6. Data Security


We implement state-of-the-art security measures, including:

  • End-to-end encryption for all sensitive data, including chat logs and automation records.
  • Strict access controls, ensuring only authorized personnel can access confidential data.
  • Regular security audits to detect, prevent, and mitigate vulnerabilities in our systems.
  • Secure data storage with industry-standard encryption practices and cloud security.
  • Anonymization and pseudonymization of personally identifiable information (PII).
  • Compliance with data protection regulations such as GDPR and CCPA to ensure secure and lawful data handling.


7. Data Sharing


We do not share chat messages, personal data, or any client or user communications unless:

  • It is necessary for AI automation, such as integrating AI agents with external platforms for lead generation, sales automation, or task management.
  • It is legally required, such as compliance with law enforcement requests or regulatory obligations.
  • It is authorized by the client, with explicit consent for specific integrations or service enhancements.
  • It is required for security or fraud prevention, to protect against unauthorized access or malicious activity.


8. Your Rights


You have the right to:

  • Access your personal data – Request details on the data we collect and how it is used.
  • Request corrections, deletions, or restrictions – Ask for updates, removal, or limitations on data processing.
  • Object to data processing – Opt out of certain data uses, including AI-driven automation and analytics.
  • Request data portability – Receive a copy of your data in a structured format to transfer to another service.


To exercise these rights, contact us at Hello@Botification.ai


9. Changes to This Privacy Policy


We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page.


10. Contact Information


For any privacy-related inquiries, please contact:

 Hello@Botification.ai